Refund Policy

Last updated: December 4, 2024

1. Cryptocurrency Payment Information

1.1. Payment Processing

  • All payments are processed through CoinPayments.net
  • Supported cryptocurrencies include Bitcoin (BTC), Ethereum (ETH), and other listed options
  • Exchange rates are determined at the time of transaction
  • Transaction confirmations are required as per network standards:
    • Bitcoin (BTC): 2 confirmations
    • Ethereum (ETH): 10 confirmations
    • Other currencies: As specified during checkout

2. Refund Eligibility

2.1. Eligible Circumstances

We may issue refunds under the following specific circumstances:

  • Technical Issues:
    • Service downtime exceeding 24 consecutive hours
    • Persistent technical errors preventing content generation
    • Double payment due to transaction errors
  • Payment Issues:
    • Overpayment due to cryptocurrency rate fluctuations
    • Transaction sent to incorrect address (if recoverable)
    • Failed subscription activation despite confirmed payment

3. Non-Refundable Items

3.1. The following items and situations are not eligible for refunds:

  • Cryptocurrency Transactions:
    • Network fees for cryptocurrency transactions
    • Losses due to sending incorrect cryptocurrency type
    • Delayed transactions due to network congestion
  • Service Usage:
    • Used or partially used subscription periods
    • Completed content rewrites
    • Subscription cancellations after the first 24 hours

4. Refund Process for Cryptocurrency Payments

4.1. How to Request a Refund

  1. Submit Initial Request:
    • Email: [email protected]
    • Required Information:
      • Transaction ID (CPDI...)
      • Cryptocurrency wallet address used
      • Detailed explanation of the refund request
  2. Verification Process:
    • Transaction confirmation check
    • Account usage verification
    • Issue investigation (1-2 business days)

5. Refund Processing

5.1. Approved Refunds

  • Refunds are processed in the same cryptocurrency as the original payment
  • Amount is calculated based on the USD value at the time of the original transaction
  • Network fees for refund transactions are deducted from the refund amount
  • Processing time: 3-5 business days after approval

5.2. Important Notes

  • Provide accurate wallet addresses for refunds
  • Double-check all wallet addresses before submission
  • We are not responsible for funds sent to incorrect addresses
  • Minimum refund amount: $5 USD equivalent

6. Subscription Cancellation

6.1. Cancellation Process

  • Cancel anytime through your account dashboard
  • Access continues until the end of the paid period
  • No automatic renewal after cancellation
  • No partial refunds for unused periods

7. Dispute Resolution

7.1. If you disagree with a refund decision:

  1. Submit a detailed appeal within 14 days
  2. Provide transaction logs and relevant screenshots
  3. Include blockchain transaction IDs if applicable
  4. Final decision within 5 business days

Contact Information

For refund-related inquiries or assistance:

  • Email: [email protected]
  • Support Hours: Monday - Friday, 9:00 AM - 5:00 PM (GMT+7)
  • Response Time: Within 24 hours on business days
  • Emergency Support: Available for payment-related issues

Disclaimer

Due to the nature of cryptocurrency transactions:

  • All transactions are final once confirmed on the blockchain
  • We cannot reverse or cancel confirmed cryptocurrency transactions
  • Market volatility may affect refund amounts in cryptocurrency terms
  • Processing times may vary based on network conditions